Seychelles Postal Services Launches Pickabox for International Online Shopping

Chief Creator August 12, 2025

0 5 1 minute read

### **Postal Regulator Addresses Logistics Backlog Linked to Middle East Conflict** **VICTORIA:** The Seychelles Postal Services is currently navigating a significant backlog in international parcel deliveries, a disruption attributed directly to the escalating geopolitical instability in the Middle East. Chief Executive Neddy Padayachy addressed the situation yesterday, clarifying that the delays are a result of global shipping shifts rather than domestic administrative failures. The backlog has primarily affected e-commerce shipments, with a high volume of orders from popular global platforms such as Shein and AliExpress remaining stalled in transit hubs. #### **Geopolitical Friction and the Logistics Chain** The ongoing conflict in the Middle East has created a "choke point" for traditional air and sea freight routes. Many international carriers have been forced to reroute flights and shipments to avoid high-risk airspace and maritime zones, particularly around the Gulf region. These diversions have resulted in longer transit times, increased fuel costs, and a reduction in available cargo capacity for smaller island nations like Seychelles. "We are seeing the ripple effects of global instability on our local doorstep," Mr. Padayachy explained. "When major transit hubs face congestion or rerouting, the final leg of the journey to Victoria is inevitably pushed back." #### **Implementing the "New Normal"** To combat the delays, the postal regulator has introduced a series of "new normal" logistics adjustments designed to clear the mountain of packages currently held in sorting facilities. These measures include: * **Diversified Carrier Partnerships:** Authorities have increased their reliance on Ethiopian Airlines, leveraging its robust African hub to bypass some of the more congested Middle Eastern routes. * **Extended Operational Hours:** Sorting centers and delivery hubs have implemented extended working hours and weekend shifts to process the influx of mail more rapidly. * **Prioritized Sorting:** A new system has been established to categorize and prioritize the oldest backlogs to ensure that long-awaited parcels reach consumers as quickly as possible. #### **Managing Public Expectations** While the new measures are beginning to show results, the regulator cautioned that the situation remains fluid. As long as the conflict in the Middle East continues to impact global fuel prices and flight paths, the postal service will likely operate under these adjusted parameters. The Seychelles Postal Services has urged the public to remain patient and to use online tracking tools where available. The authority noted that while the arrival of parcels into the country is dictated by international factors, once a package clears local customs, the domestic team is working at maximum capacity to ensure final delivery. "Our goal is to return to our standard delivery windows," Mr. Padayachy stated. "However, in this current international climate, flexibility and alternative routing are our best tools to keep the mail moving.

VICTORIA, Seychelles — Online shopping from international retailers just became significantly easier for residents of Seychelles, following the launch by the Seychelles Postal Services (SPS) of Pickabox, a new parcel-forwarding service. Pickabox gives users a virtual address in the United States and the United Kingdom, allowing them to buy from both popular and lesser-known online stores that previously would not ship directly to the country.

Once items are purchased and arrive at the customer’s locker, SPS takes care of forwarding the parcels to Seychelles. According to the marketing and communications manager at SPS, Meryl Esparon, the project followed a customer survey in which respondents repeatedly asked for access to a wider range of international brands. “Pickabox has been established for a number of years, but it was mainly serving the Latin America region. We have had a private partnership with the company for a number of years now,” she explained.

Ms Esparon added that most of the customer feedback received since the launch has been positive, although some users have made suggestions for improvement. The number of registered users is expected to grow in the coming weeks, with the operator confirming it is already looking at adding more countries to the platform, in response to demand.

Chief Creator August 12, 2025

0 5 1 minute read